The benefits for implementing a software-as-a-service email solution include the following:

• Better Manageability
  • No hardware or software to purchase or manage
  • No software updates to manage
• Better Value
  • Lower total cost of ownership
  • Saves time and money
• Better Protection
  • Guaranteed protection against 100% of known viruses
  • Guaranteed protection against 98% of spam

Our hosted email anti-virus solution not only includes multiple best-of-breed signature based engines, but also various zero-hour and heuristic filters to protect against new and unknown viruses.  The signature based engines provide a company with guaranteed protection against 100% of known viruses.  However, as new viruses appear and others quickly replicate into new strands, the time taken by signature based anti-virus vendors to capture, analyze and release definition updates exposes organisations to the threat of virus infection for a period of time.

To meet this challenge, we employ zero-hour and heuristic filters to seek out new and unknown viruses through additional mail scanning with minimal impact to service delivery.

Spam Blocking

With spam levels regularly being measured at between 65 and 90 percent, our technology partners have invested heavily in technology to manage the sheer volume of unwanted email being delivered. Careful attention to connection management and integration of multiple best of breed filters has led to blocking the maximum quantities of spam with the lowest possible rate of false positives.

Pornographic Image Scanning

Many organisations recognise the distress that can be suffered by users who innocently open email to find distasteful images attached. Increasingly, employers recognise that they have a duty of care to minimise these incidents and consequently, our hosted solution provides a filter specifically to address image analysis.

Protection from Distributed Denial of Service (DDoS) Attacks

DDoS attacks on mail servers consist of a concerted attempt by a person or persons to deliberately prevent a company’s mail communications from functioning. Because email traffic is routed through our system prior to reaching a customer’s network, help4IT email Security  protects against these types of attacks.

Protection from Directory Harvest Attacks (DHA)

Directory Harvest Attacks are used by spammers in an attempt to locate valid email addresses though guessing at various permutations of common user names and attaching the domain name. Webroot protects organisations from DHA threats and the associated divulgence of email addresses by transparently consuming emails within the service, rather than publicly rejecting invalid emails.

The help4IT e-mail management suite offers a powerful, customisable rules engine which facilitates both content and event-based email management while providing highly sensitive levels of control regarding inbound and outbound email traffic.

The service allows users and/or administrators to determine how messages should be handled and reported on based upon the following criteria:

• Inbound and outbound traffic management
• Monitoring and enforcement of acceptable use policies
• Protection of valuable intellectual property
• Custom and granular filtering based on: Groups, individuals, e-mail size, words, identity, timings, destination, attachments or any combination
• Optional alerts to recipients, senders or administrators
• Rules to alert or trigger other systems such as HR, CRM, ERP or workflow

Message Tracking

Audit logs are created for every email sent to or from your organization. Search for e-mail based on date, time, sender, recipient, subject, email type or size. Legislation compliant audit records accurately display status of any email along with transmission handshakes with sending or receiving mail servers.

Reporting

A highly efficient data collection process ensures that data is compiled across all domains within the system on an hourly basis. Background data is held in an optimized form to ensure that report generation is as rapid as possible through the web interface. Customisable reports can be scheduled or generated on an as needed basis.

Web Control Panel

help4IT email security offers administrators a web based management console providing unprecedented levels of flexibility in managing the email service. Highlighted features of this console include:

• Management dashboard with real-time summary reports
• Visibility into group and individual email traffic
• Access to audit logs
• Ability to set and control email policies with a guarantee that policy changes will be activated within 15 seconds for 99.9% of the time

The ability to delegate authority also allows multiple levels of administration and functionality from super admin to single user account control. This flexible approach enables help4IT email security to meet your organisation structure and needs.