IT Support 
Proactive
Proactive
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Proactive and Proactive+ support is ideal for small and growing business between 5 and 250 users who do not want to develop their own inhouse skill and resource to run a highly skilled IT team working to best practice. Proactive support consists of eight essential components to enable organisations to make sure the IT infrastructure meets the needs of their business objectives |
All the resources of a professional IT department continually working behind the scenes on your behalf.
OBServer Realtime Monitoring OBServerTM is our early warning system; it helps identify issues before they become real problems that affect your productivity. We will monitor your server and other vital IT equipment. Many potential problems can be resolved before they start to have a serious effect on productivity, e.g. if your server begins to become overloaded or starts to run out of disk space, we will be the first to know and will take prompt remedial action. Our technicians will receive timely alerts, enabling them to take swift action on your behalf.
Regular Remote Administration A specialist technician will check your server every week in order to ensure that nine key functions, e.g. data backups and antivirus updates are operating at peak efficiency. We will take prompt remedial action if we discover any potential problems.
Regular Reports Weekly and monthly reports and access to your own secure portal will give you the information you need.
IT Manager A seasoned veteran with commercial as well as technical experience will maintain an overview of your IT infrastructure and help you maintain sufficient resource to meet your business objectives.
Senior Technician A senior member of our technical team will be responsible for maintaining detailed information about your IT infrastructure and will be a fount of information for the rest of your regular dedicated IT team.
Helpdesk A dedicated telephone number will put you in direct contact with a technician who knows you are your IT infrastructure.
95% of helpdesk calls are dealt with immediately.
The helpdesk is committed to resolving all loss of functionality and administration to your existing systems as part of your Proactive IT support subscription.
90% of helpdesk calls are solved remotely.
When you call your dedicated helpdesk team freephone number we will create a support ticket which will allow us to clearly document your problem or administration request. In this way we can save a lot of time if the problem reoccurs.
80% of helpdesk calls take less than 30 minutes to resolve.
95% of helpdesk calls are dealt with immediately.
The helpdesk is committed to resolving all loss of functionality and administration to your existing systems as part of your Proactive IT support subscription.
90% of helpdesk calls are solved remotely.
When you call your dedicated helpdesk team freephone number we will create a support ticket which will allow us to clearly document your problem or administration request. In this way we can save a lot of time if the problem reoccurs.
80% of helpdesk calls take less than 30 minutes to resolve.
Regular Onsite VisitsQuick and effective remote support helps us get the most of our visits to your site. We will use this time to carry out essential tasks which cannot be done remotely, e.g. disaster recovery and security testing.
BESTSource Procurement Many hours can be wasted searching for the best product, in stock at the best price. We provide expert advice, supply at keen Internet pricing levels exactly when you need it.
