BeeSport Management's Story

BeeSports Management was part of an International organisation with a large IT department in Texas, USA. After a management buyout BeeSports had to adapt to the limited budget of a small business. BeeSports provide management systems through software development to key sports organisations in the UK and therefore have a high level of computer literacy compared to many small businesses; they still relied on an internal IT administrator for day-to-day maintenance and problem solving needs.

BeeSports felt that the IT administrator was an expensive resource that could not cope with multiple simultaneous problems. Often solutions were required that were beyond the administrator’s skill set. BeeSports decided to investigate the potential for outsourcing to see if their objectives of cost saving and improved support levels could be achieved. BeeSports decided help4IT best fitted their requirements and we have been working together for the last four years.

The help4IT Effect

• OBServer^TM real time IT monitoring, our early warning system to identify potential problems
• Weekly remote administration, a specialist technician checks and maintains systems for peak performance
• Unlimited remote support for all administrative and problem-solving needs
• IT manager and senior technician, building a close relationship with BeeSports together with a multi-skilled team
• Regular onsite visits to carry out key tasks including preparation for disaster recovery
• A dedicated support number with an instant response from a technician and a solid service level agreement in the rare event when escalation is required

Proactive+ IT support has saved BeeSports 75% on their support costs vs. an inhouse employee. Additionally support incidents have reduced by 80% through improved preventative maintenance and investment in the future

After the buy-out we knew that we had to move from typical corporate thinking to that of a lean small business. We made a strategic decision to outsource as much as possible, just keeping our unique skill base in-house.

help4IT have been with us from the start, they have always taken an interest in our business and helped us grow in the way we want. Our key points of contact remain steadfast, reliable and really do take ownership and responsibility for what they do.