WebsterLaw's Story

WebsterLaw, a commerical law practice with 40 people has always needed an internal IT resource mainly to provide training and desktop support. In order to allow Caroline to concentrate on her core skills and complete the IT function, WebsterLaw decided to outsource the backend administration and the additional skill and resource requirement for projects, holiday cover, etc.

The help4IT Effect

• OBServer^TM real time IT monitoring, our early warning system to identify potential problems
• Weekly remote administration, a specialist technician checks and maintains systems for peak performance
• Unlimited remote support for all administrative and problem-solving needs
• IT manager and senior technician, building a close relationship with WebsterLaw together with a multi-skilled team
• A dedicated support number with an instant response from a technician and a solid service level agreement in the rare event when escalation is required
• Regular scheduled onsite visits to perform key tasks, e.g. disaster recovery rehearsal and server security upgrades
• Holiday and sickness cover for the IT administrator

help4IT are pleased to complement WebsterLaw's skills and resources. We work behind the scenes to keep WebsterLaw's infrastructure at peak efficiency and provide a guiding hand to assist them in aligning their IT infrastructure with their business objectives

Some Kind Words

help4IT complement our needs perfectly, they are always there when we need them and we know that we can rely on their advice.